Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead

Hilton Worldwide, Inc.; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent at a beautiful property in Atlanta's Buckhead district. This role offers a unique opportunity to engage with guests while delivering exceptional service in a vibrant environment. With a strong focus on teamwork and personal growth, you'll be part of a diverse team that values your contributions. Enjoy flexible shifts and a comprehensive benefits package designed to support your wellbeing and career development. If you have a passion for hospitality and a desire to make a difference, this position is perfect for you.

Benefits

DailyPay Access

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Go Hilton Travel Discount

Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education

Career Growth Opportunities

Qualifications

• 1-2 years of front desk experience is required.
• Strong communication skills and a passion for customer service.

Responsibilities

• Assist in checking in and checking out guests to ensure outstanding service.
• Maintain high standards of guest service and financial profitability.

Skills

Communication Skills

Customer Service

Front Desk Experience

Open Availability

Education

High School Diploma

Tools

OnQ

Job description

Job Description - Guest Service Agent - Embassy Suites by Hilton Atlanta Buckhead (HOT0BEK5)

Job Number:

HOT0BEK5

This beautiful property has 326 suites and is in the Buckhead fashion district between Lenox Mall, Phipps Plaza, and The Shoppes at Buckhead - just blocks from a MARTA rail station!

The ideal candidate for this role will demonstrate a strong passion for others, possess excellent communication skills, maintain open availability, and have a minimum of 1-2 years of front desk experience. OnQ experience is highly preferred.

Shift Pattern: Full-Time / Full availability is required, including weekdays, weekends, and holidays. Typical shift hours are 7:00 AM - 3:00 PM, 12:00 PM - 8:00 PM, and 3:00 PM - 11:00 PM.

Pay Rate: $15.75 per hour

What are the benefits of working for Hilton?*

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards