Night Auditor

Homewood Suites by Hilton Atlanta Buckhead Pharr Road; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Night Auditor to enhance guest experiences in a vibrant hotel environment. This role is pivotal as you will be the first point of contact, ensuring guests feel welcomed and valued. You will manage check-ins and check-outs, provide information about hotel services and local attractions, and maintain accurate records. This position requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced setting. If you are passionate about hospitality and enjoy creating memorable experiences, this opportunity is perfect for you.

Qualifications

• Previous experience in a hotel is preferred.
• Strong customer service skills with a focus on guest relations.

Responsibilities

• Greet guests warmly and manage check-in/check-out processes.
• Address guest inquiries and resolve issues promptly.

Skills

Customer Service Skills

Attention to Detail

Multilingual Communication

Organizational Skills

Education

Experience in Hotel Industry

Tools

Hotel Management Software

Job description

Overview:
We are seeking a dedicated and professional Night Auditor to join our team in providing exceptional service. You will be the first point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities:

1. Greet guests upon arrival with a warm, friendly, and professional manner.
2. Manage the check-in and check-out processes efficiently, handling reservations and payments.
3. Provide information about hotel services, local attractions, and amenities.
4. Address guest inquiries and resolve any issues or complaints promptly and professionally.
5. Maintain accurate records of guest information, reservations, and billing details.
6. Perform night audit duties as required, ensuring all financial transactions are balanced at the end of each day.
7. Uphold high standards of cleanliness and organization at the front desk area.
8. Assist with administrative tasks as needed, including answering phone calls.

Requirements:

1. Previous experience in a hotel is preferred.
2. Strong customer service skills with a focus on guest relations and guest services.
3. Ability to communicate effectively; multilingual candidates are encouraged to apply.
4. Strong attention to detail and organizational skills to manage multiple tasks simultaneously.
5. Proficient in using hotel management software or willingness to learn new systems quickly.
6. Flexibility to work weekends and holidays as required by hotel operations.