Front Office Supervisor

Hilton Worldwide, Inc.; Bloomington (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Front Office Supervisor to lead a dynamic team in providing exceptional guest experiences. This role involves overseeing daily operations, managing staff performance, and ensuring guest satisfaction. The ideal candidate will demonstrate strong leadership skills and a commitment to hospitality. Join a company that values integrity, teamwork, and personal growth, and be part of a team dedicated to creating remarkable experiences for guests. This is an exciting opportunity to grow your career in the hospitality sector with a leader known for its innovation and quality.

Benefits

Medical Insurance Coverage

Mental health resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education

401K plan and company match

Hilton Shares

Career growth and development

Recognition and rewards programs

Qualifications

• Strong leadership and customer service skills are essential for this role.
• Ability to handle guest inquiries and complaints efficiently.

Responsibilities

• Supervise Front Office procedures, including guest check-in and check-out.
• Respond to guest inquiries and resolve issues promptly.
• Lead and train team members, ensuring high performance.

Skills

Hospitality

Leadership

Customer Focus

Teamwork

Adaptability

Job description

Job Description - Front Office Supervisor (HOT0BKB4)

Job Number:

HOT0BKB4

Work Locations:

Embassy Suites Minneapolis Airport 7901 34th Ave. South Bloomington 55420

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Office Supervisor, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

Rate of Pay: $18.50

What are the benefits of working for Hilton?

• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage – for you and your family.
• Mental health resources including Employee Assistance Program.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications.
• 401K plan and company match to help save for your retirement.
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• This position is eligible to participate in the Front Office Upselling Incentive Program.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

Schedule:

Full-time

Brand: Embassy Suites by Hilton

Job:

Guest Services, Operations, and Front Office