Guest Service Agent — Elevate Check-ins & Guest Experience

Peachtree Group Hospitality Management; Forney (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program (EAP)

Employee Fund

Job summary

Peachtree Group Hospitality Management seeks a Guest Service Agent to process check-ins and check-outs, secure payments, and assist guests with reservations and requests in a friendly, professional manner. The role emphasizes exceeding expectations while adhering to brand standards to ensure guest satisfaction.

The position focuses on delivering exceptional service, anticipating needs, and providing solutions to enhance the guest experience at our Texas properties.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust customer billing as needed.
• Assist guests with reservations and special requests in a timely manner.
• Follow brand standards to ensure consistency and high quality guest experience.
• Anticipate guest needs and provide creative solutions to enhance satisfaction.

Job description

Peachtree Group Hospitality Management seeks a Guest Service Agent to process check-ins and check-outs, secure payments, and assist guests with reservations and requests in a friendly, professional manner. The role emphasizes exceeding expectations while adhering to brand standards to ensure guest satisfaction.

The position focuses on delivering exceptional service, anticipating needs, and providing solutions to enhance the guest experience at our Texas properties.