Guest Service Agent

Blue Sky Hospitality Solutions; Windsor (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is looking for a friendly and professional Front Desk Agent to provide exceptional service at their hotel. The role involves greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction. Ideal candidates will possess strong communication skills and a customer-oriented mindset. Join a dynamic team and contribute to creating memorable stays for guests.

Qualifications

• Previous front desk or hospitality experience is a plus.

Responsibilities

• Greet and welcome guests upon arrival and departure.
• Check-in and check-out guests efficiently and accurately.
• Handle guest inquiries, reservations, and complaints.

Skills

Customer Service

Communication

Multi-tasking

Job description

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities

1. Greet and welcome guests upon arrival and departure.
2. Check-in and check-out guests efficiently and accurately.
3. Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
4. Answer phone calls and respond to emails promptly.
5. Process payments and maintain accurate records of transactions.
6. Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
7. Provide information about hotel amenities, services, and local attractions.
8. Maintain a clean and organized front desk area.
9. Assist with administrative tasks as needed.

Required Skills and Qualifications

• Excellent customer service skills
• Strong communication skills
• Ability to handle multiple tasks efficiently
• Previous front desk or hospitality experience is a plus

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Hospitality / Customer Service