Guest Service Agent

Sonesta International Hotels; Princeton (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent to be the primary point of contact for guests. The role involves delivering exceptional service, managing front desk operations, and ensuring guest satisfaction. Ideal candidates will have strong communication skills, customer service experience, and the ability to work flexible hours. Benefits include medical, dental, and hotel discounts.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Hotel Discounts

Qualifications

• One year of hotel or retail customer service experience preferred.
• Must obtain ServSafe certification; TIPS certification may be required.

Responsibilities

• Register guests, issue room keys, provide hotel information.
• Process cash and credit transactions accurately.
• Book reservations, process cancellations, and upsell rooms.

Skills

Communication

Customer Service

English

Education

High School diploma

Tools

Microsoft Office

Opera Systems

Job description

Join to apply for the Guest Service Agent role at Sonesta International Hotels

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description Summary

The Guest Services Agent (GSA) is the main point of contact for our guests and represents the brand as guests enter the hotel. The GSA is responsible for delivering results that contribute to the hotel's success and serves as the point person for Front Desk technology systems and guest relations during their shift.

Responsibilities

• Deliver Sonesta Service standards in all guest interactions.
• Register guests, issue room keys, provide hotel information, and answer phones courteously.
• Process cash and credit transactions accurately, maintain security of guest information.
• Book reservations, process cancellations, and upsell rooms to maximize revenue.
• Follow reservation strategies, promote teamwork, and ensure guest requests are fulfilled.
• Manage guest safe-deposit boxes, comply with health and safety laws, and perform other duties as assigned.

Qualifications

• High School diploma or equivalent.
• One year of hotel or retail customer service experience preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Strong communication skills and basic math skills.
• Experience with Microsoft Office and Opera Systems preferred.
• Must obtain ServSafe certification; TIPS certification may be required.
• Valid driver’s license.
• Physical ability to stand, lift up to 50 pounds, and work mornings, evenings, weekends, and holidays.

Additional Information

Benefits include medical, dental, vision insurance, 401(k), paid leave, hotel discounts, and more. Sonesta is an equal opportunity employer. Please complete a full application and attach a resume when applying.