Guest Service Agent (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace

Hilton Worldwide, Inc.; Temple Terrace (FL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading hospitality company as a Guest Service Agent at Hilton Garden Inn Tampa North. Your role will involve greeting guests, managing check-ins and check-outs, and ensuring exceptional service. You'll be part of a dedicated team focused on creating memorable experiences for guests while upholding Hilton's core values of integrity, teamwork, and customer focus.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greeting and registering guests, checking guests out.
• Handling payments and processing credit/debit cards.
• Responding to guest inquiries and complaints promptly.

Skills

Customer Focus

Adaptability

Integrity

Teamwork

Job description

Job Description

Job Number:

Guest Service Agent (Part Time) - Hilton Garden Inn Tampa North/Temple Terrace (HOT0BMDE)

Work Locations

Hilton Garden Inn Tampa North, 13305 Tampa Oaks Blvd, Temple Terrace, 33637

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel, in the hotel's ongoing effort to deliver outstanding guest service and ensure financial profitability.

What will I be doing?

As a Guest Services Agent, your responsibilities include:

• Greeting guests, completing the registration process, inputting and retrieving information from the computer, confirming guest details and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting guests with check-out, ensuring rooms and services are correctly billed, handling payments via the point-of-sale system, processing credit and debit cards, accepting various payment methods, converting foreign currencies, making change, and processing gift certificates and cards.
• Demonstrating thorough knowledge of hotel information, including room categories, rates, packages, promotions, local area, and general hotel services, and answering guest inquiries.
• Using up-selling techniques to promote hotel services and maximize room occupancy.
• Responding to guest inquiries and requests promptly and courteously.
• Handling guest complaints, conducting research, resolving issues, and negotiating solutions for guest satisfaction.
• Receiving, inputting, retrieving, and relaying messages to guests.

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, known for innovation, quality, and success. We seek team members who demonstrate our core values:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing at all times.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we value attributes such as:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. We are committed to providing exceptional guest experiences worldwide, guided by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the heart of our success, creating memorable experiences every day.