Guest Service Agent - Live! Hotel - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Philadelphia is seeking a Guest Service Agent to ensure a seamless guest experience. Responsibilities include checking in/out guests, processing payments, and assisting with inquiries. Ideal candidates will have a high school diploma and customer service experience, with the ability to communicate effectively in a high-energy environment.

Benefits

Health coverage

Retirement options

Uniforms

Parking

Discounts

Bonuses

Tuition reimbursement

Qualifications

• 1-3 years experience in hospitality or high-end retail environment.
• Ability to interpret instructions and communicate effectively.

Responsibilities

• Handle guest check-ins and check-outs according to hotel procedures.
• Assist with guest requests, complaints, and special needs promptly.
• Process payments and handle cashiering duties.

Skills

Customer Service

Communication

Education

High school diploma or GED

Job description

Guest Service Agent - Live! Hotel - Philadelphia

Join to apply for the Guest Service Agent - Live! Hotel - Philadelphia role at Live! Casino & Hotel Maryland

Job Overview

The Guest Service Agent is responsible for checking in/out hotel guests efficiently, processing payments, providing information, and working as part of the Front Office team to ensure a seamless guest experience.

Responsibilities

1. Maintain complete knowledge of hotel features, room types, rates, and policies.
2. Handle guest check-ins and check-outs according to hotel procedures.
3. Assist with guest requests, complaints, and special needs promptly.
4. Process payments, settle accounts, and handle cashiering duties.
5. Support other front desk duties such as reservations, guest inquiries, and concierge services.
6. Follow all safety, security, and hotel policies.

Qualifications

• High school diploma or GED; retail or customer service experience preferred.
• 1-3 years experience in hospitality or high-end retail environment.
• Ability to interpret instructions and communicate effectively with guests and staff.
• Must comply with state gaming regulations, possibly requiring a license.

Perks

• Health coverage, retirement options, uniforms, parking, discounts, bonuses, tuition reimbursement, and more.

Physical Requirements

• Lifting, pushing, carrying up to 20lbs, walking, standing, occasional sitting, and climbing steps.

Work Environment

• High-energy casino environment with exposure to smoke and loud noises, including 24/7 operations.