Guest Service Agent

Hampton Inn Philadelphia Center City - Convention Center; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Philadelphia is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include greeting guests, managing reservations, and ensuring overall guest satisfaction. This entry-level position offers opportunities for growth within the hotel. Join a team that values excellence and service.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

401k with company match

Daily Pay option

Free basic life insurance

Travel discounts

Commuter benefits

Employee assistance and wellness programs

Educational and professional development opportunities

Referral bonus program

Qualifications

• Previous customer service experience or training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register, and service guests in a friendly manner.
• Address guest complaints and escalate if necessary.
• Perform bookkeeping, such as balancing accounts.

Skills

Customer Service

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Join to apply for the Guest Service Agent role at Hampton Inn Philadelphia Center City - Convention Center.

Get AI-powered advice on this job and more exclusive features.

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer assistance.
• Register and assign guests to rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Address guest complaints and escalate if necessary.
• Secure valuables in hotel safe or deposit boxes.
• Perform bookkeeping, such as balancing accounts and audits.
• Focus on increasing guest satisfaction scores.
• Follow safety protocols, wear protective equipment, and adhere to OSHA standards.
• Assist in breakfast service or with luggage during peak times.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or training required.
• Knowledge of PMS systems preferred.

Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Medical, Dental, and Vision insurance.
• Paid Time Off.
• 401k with company match.
• Daily Pay option.
• Free basic life insurance.
• Access to TELUS Health resources.
• Travel discounts.
• Commuter benefits.
• Employee assistance and wellness programs.
• Educational and professional development opportunities.
• Referral bonus program.

Work Environment

• Varied schedule, including holidays, weekends, and shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, kneeling, or crouching.

Our Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hotels and Motels