Guest Service Agent - Live! Hotel - Philadelphia

Live! Casino & Hotel Philadelphia; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Philadelphia is seeking a Guest Service Agent to provide exceptional service to guests, ensuring a seamless check-in and check-out experience. The role involves handling inquiries, resolving complaints, and supporting administrative duties. Join a high-energy team dedicated to guest satisfaction and enjoy various perks, including health coverage and tuition reimbursement.

Benefits

Health coverage

Retirement options

Uniforms

Parking

Meals

Bonuses

Tuition reimbursement

Discounts

Qualifications

• 1-3 years experience in a hotel or high-end retail environment.

Responsibilities

• Check in/out hotel guests courteously and efficiently.
• Resolve guest requests, complaints, and problems promptly.

Skills

Customer Service

Communication

Education

High school diploma or GED

Job description

Guest Service Agent - Live! Hotel - Philadelphia

Join to apply for the Guest Service Agent - Live! Hotel - Philadelphia role at Live! Casino & Hotel Philadelphia.

Why We Need Your Talents

• Check in/Check out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four-star property.
• Provide information to guest or visitor inquiries.
• Work as part of the Front Office team to ensure a seamless guest experience.

Where You'll Make an Impact

• Maintain knowledge of hotel features, services, room types, rates, and operations.
• Handle guest check-ins and check-outs according to hotel procedures.
• Resolve guest requests, complaints, and problems promptly, following up to ensure satisfaction.
• Support cashiering and administrative duties as assigned.

Skills and Requirements

• High school diploma or GED; retail or customer service experience preferred.
• 1-3 years experience in a hotel or high-end retail environment.
• Ability to comply with gaming regulations, including obtaining a license if required.

Perks and Physical Requirements

• Health coverage, retirement options, uniforms, parking, meals, bonuses, tuition reimbursement, and discounts.
• Physical ability to lift, push, carry up to 20 lbs, and perform frequent walking and standing.

Life at Live!

• High-energy environment with a culture of fairness, teamwork, and fun.
• Exposure to smoke, bright lights, and loud noises; smoking permitted.