Guest Service Agent

Sonesta Hotels International Corporation in; Princeton (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel brand is seeking a Guest Services Agent in Princeton, NJ. This role involves serving as the main point of contact for guests, ensuring excellent service, processing transactions, and maintaining guest relations. Candidates should have a high school diploma and prior customer service experience. The position requires strong communication skills and the ability to work flexible hours, including weekends and holidays. Benefits include medical insurance, retirement plans, and discounts.

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Qualifications

• One year of previous hotel experience or retail customer service preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.

Responsibilities

• Register guests, issue room keys, and provide information on hotel services.
• Accurately process cash and credit card transactions.
• Promote teamwork and quality service through daily communication.

Skills

Communication

Problem Solving

Mathematical Skills

Education

High School diploma

Tools

Microsoft Office

Opera systems

Job description

Sonesta Hotels International Corporation

The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The GSA serves as the point person with regards to the Front Desk technology systems and in-house guest relations during their shift.

Job Description

DUTIES AND RESPONSIBILITIES:

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta

G.U.E.S.T. standards.

Register guests, issue room keys, and provide information on hotel services and room location. Answer phones

in a prompt and courteous manner.

Accurately process all cash and credit card transactions in accordance with established procedures including but

not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/

securing assigned bank.

Responsible to maintain the security of cash, credit card transactions, and guest information.

May routinely book guest reservations for individuals and/or groups that are requested either by phone or from

within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where

possible to maximize revenue.

Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with

regard to room type and length of stay pricing.

Promote teamwork and quality service through daily communication and coordination with other shifts and

departmental management.

Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel.

Follow all local laws with regard to alcoholic beverage sales.

Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.

Issue, control and release guest safe-deposit boxes.

Comply with federal, state and local laws regarding health, safety, and alcohol services.

Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High School diploma or equivalent required.

One year of previous hotel experience, or retail customer service preferred.

Previous background from the extended stay industry preferred.

Ability to speak, read, and write fluent English; other languages beneficial.

Professional verbal and written communication skills.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.

Problem solving, reasoning, motivating, organizational and training abilities preferred.

Experience with Microsoft Office and Opera systems preferred.

Will be required to obtain a ServSafe certification.

May be required to obtain a TIPS certification.

Valid driver's license required.

Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Carrying, lifting or pulling items weighing up to 50 pounds.

Frequently handling objects and equipment.

Standing for extended periods of time.

Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.