Guest Service Agent

Leisure Hotels LLC; United States; On-site; USD 26,000 - 38,000; Full time

Job summary

Leisure Hotels LLC is seeking a friendly Front Desk Receptionist to greet guests, manage reservations, and support a smooth check-in/out process. You will be a welcoming first point of contact, ensuring a positive guest experience from arrival.

Ideal candidates demonstrate strong communication, organization, and a professional, courteous demeanor, with flexibility to work weekends and evenings as needed. Join a hospitality-focused team dedicated to memorable stays.

Qualifications

• Strong interpersonal and communication abilities.
• Excellent organizational and multitasking skills.
• Previous customer service or front desk experience preferred.
• Professional and courteous demeanor in all interactions.
• Proficiency in basic computer applications and reservation systems.
• Ability to work flexible hours, including weekends and evenings if required.

Responsibilities

• Greet families and guests warmly upon arrival, ensuring a positive first impression.
• Manage and coordinate reservations efficiently and accurately.
• Answer phone calls, respond to inquiries, and provide information about services and amenities.
• Maintain a tidy and organized front desk area.
• Assist with check-in and check-out processes.
• Handle guest requests and resolve any issues promptly and courteously.
• Support administrative tasks as needed to ensure smooth daily operations.

Skills

Interpersonal skills

Communication

Organizational skills

Customer service

Reservation systems

Computer basics

Flexible hours

Tools

Reservation software

POS systems

Job description

Description

Front Desk Receptionist

We are seeking a friendly and professional Front Desk Receptionist to create a welcoming environment for our guests and their families. This role is essential in ensuring smooth operations at our front desk and providing excellent customer service from the moment guests arrive.

Key Responsibilities

• Greet families and guests warmly upon arrival, ensuring a positive first impression
• Manage and coordinate reservations efficiently and accurately
• Answer phone calls, respond to inquiries, and provide information about services and amenities
• Maintain a tidy and organized front desk area
• Assist with check-in and check-out processes
• Handle guest requests and resolve any issues promptly and courteously
• Support administrative tasks as needed to ensure smooth daily operations

Skills and Qualifications

• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Previous experience in customer service or front desk roles preferred
• Ability to remain professional and courteous in all interactions
• Proficiency in basic computer applications and reservation systems
• Ability to work flexible hours, including weekends and evenings if required

Join our team and be part of a welcoming environment that values hospitality, teamwork, and exceptional service. We offer opportunities for growth and development in a supportive workplace dedicated to creating memorable experiences for our guests.