Front Desk Agent

Hotel 1620 Plymouth Harbor; North Plymouth (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Customer-focused environment

Training opportunities

Supportive team culture

Professional development

Job summary

Hotel 1620 Plymouth Harbor in Plymouth, MA, is seeking a friendly, professional front desk agent to create a welcoming first impression and support daily operations.

You will greet guests, check-in/out, handle calls, assist with reservations, process payments, and coordinate with departments to ensure guest satisfaction in a fast-paced environment.

Qualifications

• Previous customer service or front office experience preferred.
• Strong communication and interpersonal skills.
• Professional, courteous, and solution-focused in a busy environment.
• Excellent attention to detail and organizational skills.
• Comfort using computers, phone systems, and basic office software.
• Ability to multitask and prioritize responsibilities.
• Dependable, punctual, and able to work a flexible schedule as needed.
• High school diploma or equivalent preferred.

Responsibilities

• Greet guests and visitors in a courteous, professional, and welcoming manner.
• Check guests in and out efficiently with accurate information.
• Answer calls, respond to inquiries, and direct messages appropriately.
• Provide information about services, policies, and local area recommendations.
• Assist with reservations, modifications, cancellations, and special requests as needed.
• Handle guest concerns professionally with timely follow-up.
• Process payments, maintain accurate records, and reconcile transactions in accordance with procedures.
• Coordinate with other departments to help ensure guest needs are met.
• Maintain an organized, clean, and professional front desk area.
• Support additional administrative and operational tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organizational skills

Punctuality

Multitasking

Education

High school diploma or equivalent

Tools

Office software

Job description

We are seeking a friendly, professional, and detail-oriented individual to join our team in a guest-facing role. The ideal candidate will enjoy creating a welcoming first impression, supporting daily front office operations, and delivering outstanding service in a fast-paced environment.

Responsibilities

• Greet guests and visitors in a courteous, professional, and welcoming manner
• Check guests in and out efficiently while ensuring accurate information and a smooth experience
• Answer incoming calls, respond to inquiries, and direct messages appropriately
• Provide information about services, amenities, policies, and local area recommendations
• Assist with reservations, modifications, cancellations, and special requests as needed
• Handle guest concerns with professionalism, empathy, and timely follow-up
• Process payments, maintain accurate records, and reconcile transactions in accordance with procedures
• Coordinate with other departments to help ensure guest needs are met
• Maintain an organized, clean, and professional front desk area
• Support additional administrative and operational tasks as assigned

Qualifications

• Previous customer service or front office experience preferred
• Strong communication and interpersonal skills
• Ability to remain professional, courteous, and solution-focused in a busy environment
• Excellent attention to detail and organizational skills
• Comfort using computers, phone systems, and basic office software
• Ability to multitask and prioritize responsibilities effectively
• Dependable, punctual, and able to work a flexible schedule as needed
• High school diploma or equivalent preferred

What We Offer

• Opportunity to build experience in a customer-focused environment
• Supportive team culture
• Training and development opportunities
• A role where your professionalism and service skills make a meaningful impact every day