Front Desk Agent

Kaizen Lab Inc.; Auburn (AL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms

Opportunities for advancement

Professional development opportunities

Positive work environment

Job summary

Kaizen Lab Inc. in Auburn, Alabama is seeking a friendly Front Desk Agent to efficiently manage guest services at our hotel. Responsibilities include managing reservations, assisting check-in/check-out, and addressing guest needs during their stay.

The ideal candidate will excel in customer service, possess strong communication skills, and be adaptable to a dynamic work environment. Enjoy perks like a competitive salary, employee discounts, and professional development opportunities.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills are necessary.
• Ability to multitask and handle a high-volume workload.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, including booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments.

Skills

Customer service skills

Strong communication

Interpersonal skills

Ability to multitask

Familiarity with reservation systems

Tools

Microsoft Office

Reservation management systems

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment