Guest Services Host

THE CREEKS II LLC; Biloxi (MS); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Advancement opportunities

Professional development

Positive work environment

Job summary

The Cree ks II LLC in Biloxi, Mississippi seeks a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs. This fast-paced hotel environment requires excellent customer service and reliable multitasking abilities.

The role involves handling guest requests, coordinating tours or restaurant reservations, and processing payments while maintaining a positive guest experience. Evening/weekend shifts may be required.

Qualifications

• Experience in front desk or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with reservation systems and standard office software.
• Willingness to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and guest check-in/out using a computerized system.
• Assist guests with requests, tours, and restaurant bookings.
• Handle payments and issue keys during check-in/out.
• Answer calls and online inquiries professionally and promptly.

Skills

Customer service

Strong communication

Multitasking

Office software

Tools

Reservation systems

Microsoft Office

Job description

Introduction

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Employee discounts on hotel rooms and amenities
• Opportunities for advancement within the company
• Professional development opportunities
• Positive and supportive work environment