Guest Service Agent

Peachtree Group Hospitality Management; Scottsdale (AZ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent in Scottsdale, Arizona. This role involves processing check-ins and outs, securing payments, and assisting guests with reservations and requests. The ideal candidate will provide exceptional service, ensuring guest satisfaction while complying with brand standards.

The position offers a comprehensive benefits package, including medical, dental, vision, and retirement plan options. Join us to make a meaningful impact in guest experiences!

Qualifications

• Responsible for processing check‑ins/outs, securing payment, verifying billing.
• Assisting guests with reservations and requests in a professional manner.
• Anticipating guest needs and implementing creative solutions.

Responsibilities

• Ensure guest satisfaction while following high standards of quality.
• Exceed expectations to provide exceptional service.
• Comply with brand standards.

Job description

The Guest Service Agent is responsible for processing check‑ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Behaviors

• Loyal: Shows firm and constant support to a cause
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self‑Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.