Guest Service Agent

Hilton-Garden-Inn-Scottsdale; Phoenix (AZ); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) matching

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group is seeking a Guest Service Agent to greet guests, handle check-ins/outs, and manage payments in a friendly, professional manner at a Phoenix area property. The role emphasizes high service standards and timely responses to guest requests.

The position supports a comprehensive benefits package and work-life balance initiatives, including holidays and time off, with access to programs for employee wellness and retirement planning.

Responsibilities

• Process check-ins and check-outs for guests.
• Secure guest payments and verify billing.
• Assist guests with reservations and requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.