Guest Service Agent

Hilton Garden Inn Granbury; Granbury (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Hilton Garden Inn Granbury is seeking a Guest Service Agent to handle check-ins and check-outs, secure payments, verify and adjust guest billing, and assist guests with reservations and requests in a friendly, professional manner that reflects the hotel’s standards.

The role is on-site and requires anticipating guest needs, exceeding expectations, and implementing thoughtful solutions to provide exceptional service while ensuring compliance with brand policies and procedures, delivering guest

Responsibilities

• Process check-ins and check-outs with friendly, professional service.
• Secure payment and verify/adjust guest billing.
• Assist guests with reservations and requests.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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