Guest Service Agent

Peachtree Group Hospitality Management; Pittsburg (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent at the Courtyard in Pittsburg, CA. The role focuses on exceptional guest service, handling check-ins/outs, and assisting with reservations and special requests with accuracy and courtesy.

Candidates should provide friendly, professional interactions, manage payments, and uphold brand standards to ensure guest satisfaction. This entry-level position supports work-life balance and includes benefits and a competitive hourly

Qualifications

• Friendly, professional demeanor expected for guest interactions.
• Ability to process check-ins/outs and handle billing tasks accurately.
• Strong communication to assist guests with reservations and requests.

Responsibilities

• Process check-ins and check-outs efficiently.
• Secure payments and verify/adjust guest billing.
• Assist guests with reservations and requests in a timely, friendly manner.

Skills

Customer service

Cash handling

Reservation support

Communication

Job description

Guest Service Agent | Courtyard - Pittsburg CA
Pay: $19–$19.50 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.