Guest Service Agent

Courtyard Pittsburg; Pittsburg (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Courtyard Pittsburg in Pittsburg, CA is seeking a Guest Service Agent to handle check-ins/outs, process payments, verify and adjust billing, and assist guests with reservations and requests. The role emphasizes friendly, professional, and timely service while upholding brand standards.

The position offers comprehensive benefits, including medical, dental, vision, disability and life insurance, plus a 401(k) match and paid holidays/PT. EAP and other programs support work-life balance.

Responsibilities

• Process check-ins and check-outs professionally and efficiently.
• Secure payment and verify billing details.
• Assist guests with reservations and special requests.

Skills

Guest service

Reservation handling

Billing verification

Job description

Guest Service Agent | Courtyard - Pittsburg CA

Pay: $19–$19.50 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.