Guest Service Agent

Peachtree Group; Pittsburg (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Guest Service Agent for Courtyard in Pittsburg, CA. The role handles guest check-ins/outs and payment verification with a focus on accuracy and hospitality. It involves assisting guests with reservations, requests, and special accommodations while maintaining brand standards.

The position offers a customer-centric environment at a well-known hotel, with a compensation of $19–$19.50 per hour and a path toward growth within the hospitality team.

Responsibilities

• Process check-ins and check-outs.
• Secure and verify payments; adjust billing as needed.
• Assist guests with reservations and requests in a friendly, professional manner.

Job description

Guest Service Agent | Courtyard - Pittsburg CA

Pay: $19–$19.50 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.