Guest Service Agent

Peachtree Group Hospitality Management; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent for the Courtyard in Pittsburg, CA. The role handles check-ins and check-outs, processes payments, and supports reservations to ensure guest satisfaction.

The position emphasizes friendly, professional service while maintaining brand standards, with benefits like comprehensive medical, dental, vision, disability, and life insurance, plus a 401(k) match and paid holidays/PT.

Qualifications

• Experience in hospitality or guest services preferred.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and special requests while upholding brand standards.

Job description

Guest Service Agent | Courtyard - Pittsburg CA

Pay: $19–$19.50 per hour

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.