Front Desk Agent

TownePlace Rockwall; Rockwall (TX); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

TownePlace Rockwall is seeking a friendly Guest Service Agent to manage check-ins and check-outs, process payments, and verify billing while upholding brand standards. You will assist guests with reservations and requests, anticipate needs, and deliver professional, timely service to ensure satisfaction.

The role is supported by Peachtree Group, which provides a comprehensive benefits package including medical, dental, vision, disability and life insurance, a 401(k) retirement match, Paid

Responsibilities

• Process check-ins and check-outs
• Secure payment and verify billing
• Assist guests with reservations and requests
• Deliver friendly, professional service while maintaining brand standards

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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