Front Desk Agent

Aloft Tempe; Tempe (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Aloft Tempe is seeking a Front Desk Agent to warmly greet guests, process check-ins/outs, secure payment, and handle reservations with accuracy while upholding brand standards. You will maintain room status, assist guests with requests, ensure safety and a clean lobby, and communicate shift information to the Front Office team to ensure a smooth guest experience.

Daily duties include cash drawer management, completing nightly paperwork, and providing local information to guests in a

Responsibilities

• Process check-ins and check-outs, secure payment, verify and adjust guest billing.
• Assist guests with reservations and requests in a friendly, professional and timely manner.
• Greet guests, register and assign rooms; maintain room status inventory.
• Count cash and maintain cash drawer accuracy at start/end of shift.
• Communicate shift information to Front Office Manager and desk staff for smooth transitions.
• Keep lobby and bathrooms clean and presentable.
• Coordinate with hotel departments to deliver high-quality customer service.
• Answer inquiries about hotel services, registration and local attractions.
• Complete all shift paperwork and nightly audit reports.

Job description

The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.