Guest Service Agent

Residence Inn Wesley Chapel; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group seeks a Guest Service Agent at Residence Inn Wesley Chapel to process check-ins/outs, secure payments, verify billing, and assist guests with reservations in a friendly, professional, and timely manner.

The role requires high standards of guest service, anticipating needs, and providing creative solutions to ensure satisfaction while following brand standards.

Qualifications

• High School or better.

Responsibilities

• Process check-ins and check-outs accurately and efficiently.
• Secure payment and verify/adjust guest billing as needed.
• Assist guests with reservations and requests in a friendly, professional and timely manner.

Education

High School or better.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Behaviors

Preferred

Dedicated

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter

Self-Starter: Inspired to perform without outside help

Education

Required

High School or better.

Equal Opportunity Employer
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