Guest Service Agent

Austin TownePlace Suites by Marriott; Austin (TX); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Medical, Vision, Dental, 401k, Profit 

Job summary

Austin TownePlace Suites in Austin, TX is hiring a Guest Service Agent/Front Desk Agent to welcome guests, check them in and out, and ensure a warm, first impression. You will handle reservations, provide directions, and maintain a spotless lobby.

This role offers competitive pay and benefits, with both full-time and part-time hours available, daily pay option, and a focus on hospitality and guest satisfaction.

Qualifications

• 0–1 year of customer service experience.
• Passionate about hospitality and guest experience.
• Ability to handle confidential information with integrity.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest records with integrity and confidentiality.
• Address guest requests and complaints promptly.
• Answer and route calls; take guest messages accurately.
• Maintain cash drawer and process transactions during shifts.
• Assist with breakfast area cleanliness and general hotel duties.

Skills

Customer service

Hospitality

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

Austin Towneplace Suites, Austin, TX, US

1 Attachments

8 days ago Requisition ID: 11044

Salary Range: $16.00 To $17.00 Hourly

Guest Service Agent/Front Desk Agent

Austin TownePlace Suites

Full Time & Part Time Hours Available

$16 - $17 hour

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for:

• 0 – 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability toanswer and route calls as appropriate; takes guest messages with accuracy.