Guest Services Agent

Wischermann Partners, Inc.; Minneapolis (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Complimentary Parking

Medical

Dental

Vision

Pet Insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job summary

Wischermann Partners, Inc. in Minneapolis seeks a Guest Services Agent to service guest needs before, during, and after stays. You will be knowledgeable about all hotel activities and assist with check-in/check-out while delivering an elevated guest experience.

You will anticipate guest needs, maintain guest history records, and ensure safety and inter-department communication. The role requires energy, teamwork, and a professional appearance in line with hotel standards.

Qualifications

• Minimum two years experience in a Guest Services position at a full-service hotel.
• Must have a High School diploma or the equivalent.
• Strong attention to detail and ability to remain calm under pressure.

Responsibilities

• Perform Front Office functions to prepare and execute the ideal guest experience.
• Anticipate guests' needs and respond promptly to all guests.
• Manage check-in/check-out processes for all guests.
• Maintain a high-quality database of guest history and preferences.
• Provide courteous, efficient service and facilitate inter-department communication.
• Be knowledgeable about the hotel and surrounding area and attend pre-shift meetings.

Skills

Customer service

Attention to detail

Team player

Communication

Education

High School diploma

Tools

Microsoft Office

Property Management Systems

Job description

BENEFITS

Full Time

• - Complimentary Parking
• - Medical
• - Dental
• - Vision
• - Pet Insurance
• - Employer paid Life/LTD
• - Fully vested 401k
• - Employee Assistance Program
• - PTO
• - Holiday Pay (Hourly)
• - Recognition Program
• - Volunteer Initiatives
• - Marriott Hotel Travel Discounts

Part Time

• - Pet Insurance
• - Fully vested 401k
• - Employee Assistance Program
• - Earned Sick and Safe Time
• - Holiday Pay (Hourly)
• - Recognition Program
• - Volunteer Initiatives
• - Marriott Hotel Travel Discounts

POSITION OVERVIEW

The Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction.

DUTIES AND RESPONSIBILITIES

• - Perform all Front Office assigned functions to prepare and execute the ideal experience to guests.
• - Anticipate guests needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.
• - Responsible for the check-in/check-out of all guests.
• - Maintain the highest quality database of guest history, preferences, and information.
• - Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.
• - Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.
• - Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• - Be knowledgeable of the Hotel and surrounding area.
• - Stay current with hotel procedures by attending each pre-shift and departmental meeting set.
• - Ensure standards are maintained at the highest level.
• - Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.
• - Maintain confidentiality of guest information and pertinent hotel data.
• - Keep work area and public areas neat and tidy at all times.
• - Maintain a professional and personable appearance at all times, according to hotel standards.
• - Successfully achieve the hotels core values of ownership, innovation, craft, respect, and community.
• - All other duties as requested.

QUALIFICATIONS

• - Minimum two years experience in a Guest Services position with a full-service hotel.
• - Must have High School diploma or the equivalent.
• - Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.
• - Ability to work effectively with co-workers as part of a team and with minimal supervision.
• - Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.
• - Good reading, writing, and oral proficiency in the English language.
• - Flexibility to work a varied schedule, which may include weekends and holidays.
• - Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.
• - Ability to stand and for entire shift.
• - Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.

Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.