Guest Service Agent

Peachtree Group Hospitality Management; West Lafayette (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to process check-ins/outs, handle payments, verify and adjust billing, and assist guests with reservations and requests in a friendly, professional and timely manner. The role requires delivering high-quality service in line with brand standards to ensure guest satisfaction.

The position emphasizes anticipating guest needs, exceeding expectations, and offering creative solutions while supporting work-life balance with

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify/adjust guest billing to ensure accuracy.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
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