Guest Service Agent

Hilton-Garden-Inn-Hotel; West Lafayette (IN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Hilton Garden Inn is seeking a Guest Service Agent in West Lafayette, IN to deliver friendly, professional hospitality at the front desk. You will handle check-ins/outs, process payments, verify guest billing, and assist with reservations and guest requests while maintaining brand standards and a high level of guest satisfaction.

This role emphasizes anticipating guest needs, delivering creative solutions, and ensuring timely service in a welcoming environment on site at our hotel.

Responsibilities

• Process check-ins and check-outs for guests efficiently.
• Secure payments and verify/adjust guest billing.
• Assist guests with reservations and special requests.
• Uphold brand standards and provide exceptional service.

Job description

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursued to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.