Guest Service Agent

Leisure Hotel; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Leisure Hotel in the Northern Kentucky region is seeking a friendly Front Desk Receptionist to welcome guests and their families, manage reservations, and support daily operations with a smile. The role emphasizes professional communication, accurate check-in/out, and delivering information about on-site services and amenities.

We value courteous interactions, strong multitasking abilities, and a team-oriented approach.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Previous experience in customer service or front desk roles preferred.
• Ability to remain professional and courteous in all interactions.
• Proficiency in basic computer applications and reservation systems.
• Ability to work flexible hours, including weekends and evenings if required.

Responsibilities

• Greet families and guests warmly upon arrival, ensuring a positive first impression
• Manage and coordinate reservations efficiently and accurately
• Answer phone calls, respond to inquiries, and provide information about services and amenities
• Maintain a tidy and organized front desk area
• Assist with check-in and check-out processes
• Handle guest requests and resolve any issues promptly and courteously
• Support administrative tasks to ensure smooth daily operations

Skills

Interpersonal skills

Organizational skills

Customer service experience

Professional demeanor

Computer skills

Reservation systems

Flexible hours

Job description

Description

Front Desk Receptionist

We are seeking a friendly and professional Front Desk Receptionist to create a welcoming environment for our guests and their families. This role is essential in ensuring smooth operations at our front desk and providing excellent customer service from the moment guests arrive.

Key Responsibilities:

• Greet families and guests warmly upon arrival, ensuring a positive first impression
• Manage and coordinate reservations efficiently and accurately
• Answer phone calls, respond to inquiries, and provide information about services and amenities
• Maintain a tidy and organized front desk area
• Assist with check-in and check-out processes
• Handle guest requests and resolve any issues promptly and courteously
• Support administrative tasks as needed to ensure smooth daily operations

Skills and Qualifications:

• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Previous experience in customer service or front desk roles preferred
• Ability to remain professional and courteous in all interactions
• Proficiency in basic computer applications and reservation systems
• Ability to work flexible hours, including weekends and evenings if required

Join our team and be part of a welcoming environment that values hospitality, teamwork, and exceptional service. We offer opportunities for growth and development in a supportive workplace dedicated to creating memorable experiences for our guests.