Guest Service Agent

Peachtree Group Hospitality Management; North Carolina; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group Hospitality Management is seeking a Guest Service Agent to warmly welcome guests, process check-ins and check-outs, secure payments, and verify billing with accuracy and efficiency. This role supports reservations and guest requests, anticipates needs, and delivers service that aligns with brand standards to ensure a memorable stay.

The position also requires professionalism, multitasking during peak hours, and a friendly, guest-focused approach aligned with our hospitality

Responsibilities

• Process guest check-ins and check-outs.
• Secure payment and verify/adjust billing.
• Assist guests with reservations and requests.
• Anticipate guest needs and provide exceptional service.
• Uphold brand standards and quality.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.