Front Desk Agent

Westmont Group; Denver (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid vacation and holidays

Employee discounts on Hilton Hotels

Job summary

Embassy Suites by Hilton Denver Central Park is seeking a Front Desk Agent to greet guests and manage registrations with friendly, professional service. The role requires reliability and strong customer service, with hotel experience preferred.

This is a full-time position located at the Embassy Suites by Hilton Denver Central Park, near Northfield’s Shopping Area. Responsibilities include processing check-ins/outs, handling payments, answering inquiries, and upselling services within hotel

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred.
• Ability to perform moderately complex arithmetic.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to input information accurately using a computer system.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome, provide information on local attractions and hours.
• Complete registration by inputting data, assigning rooms, and coding keys and vouchers.
• Process payments, balance house bank, and post charges to guest accounts using the computer system.
• Answer calls with clear English, relay messages, and manage guest mail and packages.
• Close guest accounts at checkout and resolve issues per guidelines; escalate when needed.
• Handle guest complaints with research and problem-solving to restore satisfaction.
• Follow safety procedures, protect guest information, and maintain a neat front desk area.
• Support other front desk staff and perform related duties as requested.

Skills

Customer service

Hospitality experience

English communication

Math calculations

Education

High school diploma

Tools

Computer system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

3 days ago Requisition ID: 8537

Salary Range: $19.29 To $22.00 Hourly

Embassy Suites by Hilton Denver Central Park located few minutes away from Northfield's Shopping Area is currently hiring an enthusiastic Front Desk Agent to provide prompt and courteous service. The perfect candidate will be Service Oriented, have an understanding of being friendly and personable, and Reliability is a must! The Position we are looking for is Full Time with hotel experience preferred.

ESSENTIAL JOB FUNCTIONS

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
• Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS

• Ability to stand and move throughout front office and continuously performs essential job functions.
• Stand 95% of shift
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.

Frequent talking, hearing, seeing and smiling.

Come be part of our Great team at the Embassy by Hilton Denver Central Park!

WHAT WE OFFER:

Medical, Dental & Vision insurance, HSA, Basic Life and AD&D Insurance.

Paid off for vacation, sick time and Holidays.

Great Employee discounts on Hilton Hotels all over the world.

EEO