Hotel Front Office Supervisor

Commonwealth Hotels; North Canton (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Same‑Day Pay

Job summary

Embassy Suites by Hilton Akron Canton Airport is seeking a Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Services Supervisor to oversee daily Front Desk operations on primarily an evening shift with some mornings and mid shifts. The role emphasizes service standards, cash handling, and policy adherence, with coverage for short-staffed shifts.

Ideal candidates bring strong interpersonal and communication skills, plus excellent organization and flexibility to manage busy hotel

Qualifications

• Strong interpersonal skills and understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organizational skills, time management, prioritization, and flexibility.

Responsibilities

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains service standards for Front Office areas.
• Maintains proper cash handling procedures and over/short documentation.
• Adheres to hotel policies regarding hiring, disciplinary actions, and training documentation.
• Acts as Working Front Office Manager to cover short-staffed shifts and audits.

Skills

Strong interpersonal skills

Excellent communication

Excellent organizational skills

Job description

Join Our Team at Embassy Suites by Hilton Akron Canton Airport!
Embassy Suites by Hilton Akron Canton Airport seeks a top-performing Hotel Front Office Supervisor, Hotel Front Desk Supervisor, or Hotel Guest Services Supervisor.

ANTICIPATED SCHEDULE: Primarily anevening shift position, with flexibility to work some mornings and mid shifts

About Us:

Join Our Award-Winning Team at Embassy Suites Akron Canton Airport! Located just off I-77 in North Canton and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits.

What's In It for You?

Comprehensive Benefits: Medical, Dental, Vision
Financial Perks: 401(k) with Company Match, Same-Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, Food, and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More

Key Responsibilities for the Hotel Front Office Supervisor, Hotel Front Desk Supervisor, or Hotel Guest Service Supervisor include:

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Manager covering all short-staffed shifts, including audits.

What We Are Looking For in a Hotel Front Office Supervisor, Hotel Front Desk Supervisor, or Hotel Guest Service Supervisor

• Strong interpersonal skills and possession of a full understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organizational skills, manages time well, correctly prioritizes, and is flexible.

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:

https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Akron, Canton, Ohio