Guest Service Agent

Kingston Resorts; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits

Job summary

Embassy Suites Myrtle Beach Resort is seeking a friendly team member for a seasonal, part-time role in Myrtle Beach, SC. The position emphasizes hospitality excellence, guest services, and accurate handling of guest requests and folios.

Responsibilities include maintaining knowledge of hotel operations, policies, and guest history; answering calls with proper etiquette; and assisting departments with guest information.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.

Job description

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is a seasonal, Part-Time position working at the Embassy Suites Myrtle Beach Resort. Flexible schedule is required, including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace