Guest Service Agent

The Long Bay Resort; Myrtle Beach (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental insurance

Paid Time Off

401(k) retirement plan with company match

Tuition Reimbursement

Resort Accommodations Discount

Job summary

The Long Bay Resort in Myrtle Beach is hiring a Guest Service Agent who will be the first point of contact for guests. Responsibilities include providing exceptional customer service, processing guest registrations, and managing inquiries. The ideal candidate will work flexible hours and enjoy a role that requires strong attention to detail.

Benefits include medical insurance, paid time off, a 401(k) plan with company match, and more. The resort is an Equal Opportunity Employer.

Qualifications

• Can work anytime between 11AM-11PM.
• Required to work varying schedules, including weekends and holidays.
• Strong attention and care to details.
• Passion for providing exceptional service.

Responsibilities

• Greet and interact with guests in a friendly manner.
• Process guest check-outs and accurate payment transactions.
• Resolve guest complaints and assist with inquiries.

Skills

Customer service

Attention to detail

Communication

Teamwork

Job description

Overview

Guest Service Agents act as the first point of contact for our guests. In this position, you will be responsible for providing excellent customer service, blocking guest rooms and processing guest registrations, processing accurate payment transactions, submitting housekeeping and maintenance work order request forms, and creating a memorable experience for our guests.

Responsibilities

• Greet and interact with guests in a genuine, friendly, and professional manner
• Block guest rooms and process guest registration and room assignments, accommodating special requests whenever possible
• Process guest check-outs
• Process accurate transactions, including but not limited to cash and credit card payments
• Conduct call-backs to inquire about guests’ experiences
• Resolve guest complaints; assist guests in all inquiries in connection with the resort services, in-house events, directions, local attractions, check cashing, safety deposit boxes, etc
• Submit housekeeping and maintenance work order request forms
• Verify registration cards against computers to ensure accuracy of name, form of payment, and other pertinent information
• Inventory guest room keys according to policy and request re-keying as necessary
• Assist with responsibilities and duties in the absence or heavy volume in other front office areas
• Other duties as assigned

Qualifications

• Can work anytime between 11AM-11PM
• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Strong attention and care to details
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

What can you look forward to?

All team members enjoy WEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount
• And more!

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.