Front Office Supervisor

Embassy-Suites-By-Hilton; Myrtle Beach (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

Health benefits

401(k) & Company Match

Life Insurance

Maternity/Paternity Leave

Educational Assistance

Free Lunch

Free Health Club Membership

Discounted travel program for team

Job summary

Embassy Suites Myrtle Beach is hiring for a full-time Front Office-focused role at our Myrtle Beach location. You will oversee front desk operations, ensure smooth guest check-in and check-out, and manage lobby flow while maintaining a friendly, professional experience for all guests.

You will respond to inquiries, resolve issues promptly, and guide daily team activities. Open availability during weekends and holidays is required, with a comprehensive benefits package and opportunities for

Qualifications

• Experience in front desk or hospitality operations.
• Excellent guest service and problem-resolution skills.
• Ability to schedule and lead daily team activities.

Responsibilities

• Assign work and supervise front office team performance (check-in/check-out, lobby flow, luggage assistance, phone operations, room rates and availability).
• Respond to guest inquiries and resolve issues promptly and politely.
• Support team in handling inquiries and requests and resolving complaints.
• Schedule daily work, lead pre-shift meetings, train team members.
• Monitor, observe and assist in evaluating team performance.
• Adjust staffing based on lobby traffic.

Skills

Customer service

Team supervision

Communication

Job description

Embassy Suites Myrtle Beach
9800 Queensway Blvd
Myrtle Beach, SC 29572, USA

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royal Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!

This is afull-time, year-roundposition working at Embassy Suites Myrtle Beach . Open availability is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

2 years:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.