Front Office Supervisor

Tranquility Bay, Inc.; Myrtle Beach (SC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO

Health Benefits

401(k) & Company Match

Life Insurance

Maternity/Paternity Leave

Educational Assistance

Free Lunch

Free Health Club Membership

Discounted travel program

Job summary

Embassy Suites Myrtle Beach is seeking a front office professional for a full-time, year-round position. You will assign work, supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.

You will respond to guest inquiries and resolve issues promptly, support teammates with guest requests, schedule daily work, lead pre-shift meetings,

Qualifications

• Experience in Front Office operations preferred.
• Strong guest service orientation and communication skills.
• Ability to supervise and train team members.

Responsibilities

• Assign work and supervise team member performance in all Front Office procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

Job description

Embassy Suites Myrtle Beach
9800 Queensway Blvd
Myrtle Beach, SC 29572, USA

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royal Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly

If you believe hospitality and a friendly smile are your strengths, we want to talk to you! This is afull-time, year-roundposition working at Embassy Suites Myrtle Beach. Open availability is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Qualifications

Experience

Preferred

2 years:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.