Seasonal Front Office Agent

Hilton Myrtle Beach Resort; Myrtle Beach (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits for

team members and their family

Job summary

The Hilton Myrtle Beach Resort in Myrtle Beach, SC is seeking a Seasonal Part-Time Front Desk Associate to deliver warm, efficient guest service. You will answer calls, present folios, and assist guests with requests, ensuring accurate records and smooth check-in/check-out.

Responsibilities include maintaining knowledge of hotel operations, coordinating with departments, and handling guest inquiries with a friendly smile.

Qualifications

• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Describe room accommodations and all amenities.
• Resolve guest complaints, ensuring guest satisfaction.
• Access guest history records to best service guests; maintain accurate information in guest history files.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Present folio to guest and resolve any disputed charges.

Job description

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.
Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a seasonal, Part-Time position working at the Hilton Myrtle Beach Resort. 2nd shift schedule is required, including weekends and holidays.
We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

• Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
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