Guest Service Agent

JSK Hospitality LLC; Mishawaka (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

SpringHill Suites Mishawaka-University Area seeks a friendly front desk associate to welcome guests and manage check-ins/outs. You will handle reservations, payments, and guest requests while promoting hotel amenities and loyalty programs.

The role requires flexibility to work nights, weekends, and holidays, with a professional appearance and strong customer service mindset. Training and advancement opportunities are provided.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service skills are required.
• Basic computer skills and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Able to stand for extended periods and maintain a professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver SpringHill Suites by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Cash handling

PMS basics

Communication

Flexibility nights/weekends/holidays

Education

High school diploma

Tools

Marriott systems

Job description

Location: 5225 Edison Lakes Pkwy, Mishawaka, IN 46545

Property: SpringHill Suites by Marriott Mishawaka-University Area

About the Role

Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at our SpringHill Suites by Marriott hotel.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver SpringHill Suites by Marriott service standards and enroll guests in the loyalty program.

Required

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Preferred

• Marriott brand systems experience.

Competitive hourly rate; Paid Time Off; employee hotel discounts; training and advancement opportunities; health benefits for eligible full-time associates.

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer.

We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.