Front Desk Associate

Jskhotels; Los Angeles (CA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits for eligible full-time

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Job summary

Residence Inn by Marriott Chicago Southeast/Hammond seeks a welcoming Front Desk Agent to deliver brand-standard service from arrival to departure. You will manage check-ins/outs, reservations, and guest requests, while promoting hotel amenities and upselling where appropriate.

Responsibilities include handling cash, balancing drawers, and maintaining a pristine lobby. You will support other departments as needed and enroll guests in the Marriott loyalty program, ensuring a safe, seamless guest

Qualifications

• High school diploma or equivalent is required.
• Strong customer service skills; hospitality or retail experience is preferred.
• Basic computer skills and ability to use a PMS; cash handling ability.

Responsibilities

• Check guests in and out; manage reservations and process payments.
• Assist guests with requests, directions and local information.
• Upsell rooms and services; promote hotel amenities.
• Maintain lobby/front desk appearance and supplies.
• Handle cash; balance drawers; complete shift reports.
• Resolve guest issues promptly or escalate when needed.
• Support other departments to ensure smooth operations.
• Follow safety, security and emergency procedures.
• Enroll guests in the Residence Inn loyalty program.

Skills

Customer service

Cash handling

Flexible schedule

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Marriott brand systems

Job description

Residence Inn by Marriott Chicago Southeast/Hammond

About the Role

Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at our Residence Inn by Marriott hotel.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver Residence Inn by Marriott service standards and enroll guests in the loyalty program.

Required

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Preferred

• Marriott brand systems experience.

Competitive hourly rate; Paid Time Off; employee hotel discounts; training and advancement opportunities; health benefits for eligible full-time associates.

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.