Front Desk Associate

Jskhotels; Mishawaka (IN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

JSK Hospitality is seeking a front office associate at our Mishawaka-area hotel to deliver warm, brand-standard service from arrival to departure. You will handle check-ins/outs, process payments, assist guests with requests, and enroll guests in the loyalty program.

The role requires a high school diploma, strong customer service skills, and flexibility to work nights, weekends, and holidays. Experience with PMS and cash handling is preferred, with opportunities for growth and employee

Qualifications

• High school diploma or equivalent is required.
• Strong customer service skills; hospitality or retail experience is preferred.
• Basic computer skills and familiarity with PMS systems; cash handling ability.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Check-ins and check-outs; manage reservations and payments.
• Assist guests with requests, directions, local information, and special needs.
• Upsell rooms and services; promote hotel amenities.
• Maintain a clean, welcoming lobby and front desk area.

Skills

Customer service

Cash handling

PMS familiarity

Upselling

Education

High school diploma or equivalent

Tools

PMS software

Job description

Be the first point of contact for our guests. Deliver warm, efficient, brand-standard service from arrival to departure at our SpringHill Suites by Marriott hotel.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or expedite appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver SpringHill Suites by Marriott service standards and enroll guests in the loyalty program.

Required

• High school diploma or equivalent.
• Strong customer service skills; prior hospitality or retail experience preferred.
• Basic computer and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Ability to stand for extended periods; professional appearance and positive attitude.
• Must be at least 18 years old.

Preferred

• Marriott brand systems experience.

Competitive hourly rate; Paid Time Off; employee hotel discounts; training and advancement opportunities; health benefits for eligible full-time associates.

About JSK

South Bend, IN-based management, investment & development company operating Marriott, Hilton, IHG & Choice branded hotels. We focus on strong operations, guest service excellence, and internal development.

JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.