Guest Service Agent

Wyndham Hotels & Resorts; Livonia (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Guest Service Agent dedicated to delivering exceptional service and ensuring guest satisfaction. This role involves processing check-ins and check-outs, managing payments, and assisting guests with their needs in a friendly and professional manner. The ideal candidate will be detail-oriented and a team player, capable of anticipating guest needs and exceeding their expectations. The company offers a comprehensive benefits package, including medical and retirement plans, to support work-life balance and employee well-being. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Detail-oriented individual capable of executing tasks with precision.
• Dedicated team player committed to providing exceptional service.

Responsibilities

• Process check-ins/outs and secure payments while ensuring guest satisfaction.
• Assist guests with reservations and requests in a friendly manner.

Skills

Detail Oriented

Team Player

Dedicated

Thought Provoking

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications & Behaviors

• Preferred
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.