Guest Service Agent

Peachtree Group; Farmington Hills (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Agent, where you'll play a crucial role in delivering exceptional customer experiences. This entry-level position involves processing check-ins and check-outs, managing billing, and assisting guests with their needs in a friendly and professional manner. With a focus on exceeding guest expectations, you'll have the opportunity to implement creative solutions while adhering to high brand standards. Enjoy a comprehensive benefits package, including medical and dental insurance, a generous 401(k) match, and paid time off. If you're passionate about providing outstanding service, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills to ensure guest satisfaction.
• Ability to handle billing and payment processing efficiently.

Responsibilities

• Process check-ins and check-outs while securing payments.
• Assist guests with reservations and requests in a professional manner.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Job Title: Guest Service Agent at Peachtree Group

The Guest Service Agent is responsible for processing check-ins and check-outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires maintaining high standards of quality to ensure guest satisfaction. The agent will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while adhering to brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match, Paid Holidays, Paid Time Off, access to our Employee Assistance Program, and additional perks.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Other