Guest Service Agent

Commonwealth Hotels; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Service Agent to join their dynamic team at a recently renovated hotel near the airport. This role offers a unique opportunity to engage with a diverse range of guests, providing exceptional service and ensuring a seamless experience from check-in to check-out. With a focus on professional growth and a supportive work environment, this position is ideal for individuals looking to advance their careers in hospitality. Enjoy comprehensive benefits, including medical coverage and flexible spending accounts, while being part of a team that values your contributions and celebrates success.

Benefits

Medical, Dental, and Vision Benefits

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation and Personal Days

Exclusive Discounts on Hotel Stays

Online Training Courses

Employee Assistance Program

Qualifications

• Previous experience in customer-facing roles is preferred.
• Strong verbal and written communication skills are essential.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Assist guests with the check-in and check-out process.
• Handle room reservations and cancellations accurately.
• Respond to guest inquiries and complaints promptly.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Property Management Systems (PMS)

Job description

Join to apply for the Guest Service Agent role at Commonwealth Hotels

Join Team at the Hampton Inn Louisville Airport!

Hampton Inn Louisville Airport is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us
At Hampton Inn Louisville Airport, we have recently completed a stunning renovation, upgrading our guest amenities to provide a fresh, modern experience. Located conveniently off I-264 and just steps from Louisville International Airport, our hotel is at the heart of the action, with top attractions like Churchill Downs, Kentucky Kingdom, and the Louisville Zoo just minutes away. We are proud to have earned the 2023 Service Recognition Award, a testament to our commitment to exceptional service. If you are looking to grow your career in a supportive, dynamic environment where your contributions are recognized and celebrated, Hampton Inn by Hilton Louisville Airport is the perfect place for you.

Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

What’s In It for You?
- Comprehensive Benefits: Medical, Dental, and Vision
- Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
- Time Off: Vacation, Personal Days, and Holiday pay
- Exclusive Discounts: Hotel, food, and beverage savings for personal travel
- Professional Growth: Online training courses and Commonwealth University
- Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Qualifications:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and reservation or property management systems (PMS).
• Strong verbal and written communication skills for professional guest and team interactions.
• Experience handling guest complaints or conflicts calmly and effectively is an asset.
• Ability to manage multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests.
• Hospitality or Front Desk Experience (Preferred).
• A high school diploma or equivalent.
• Applicants should have flexibility to work weekends and holidays.

Why Choose Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.

Explore Our Hotel: https://www.hilton.com/en/hotels/sdfaphx-hampton-louisville-airport/

We are an Equal Opportunity Employer, valuing diversity and based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Louisville, Kentucky! Apply today!