Guest Service Agent

Peachtree Hospitality Management; Livonia (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent who excels in providing exceptional service and ensuring guest satisfaction. This role involves processing check-ins and check-outs, managing payments, and assisting guests with their requests in a friendly manner. The ideal candidate will be detail-oriented, dedicated, and a team player, committed to upholding high standards of quality. Enjoy a comprehensive benefits package, including medical and retirement plans, along with paid time off to support a healthy work-life balance. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund Access

Qualifications

• Detail-oriented and committed to ensuring quality completion of tasks.
• Ability to work well in a team and encourage deep thinking.

Responsibilities

• Process check-ins/outs and secure payments while ensuring guest satisfaction.
• Anticipate guest needs and exceed expectations with creative solutions.

Skills

Detail Oriented

Team Player

Dedicated

Thought Provoking

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. They must follow high standards of quality to ensure guest satisfaction. This position also involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications & Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all necessary details to ensure quality completion.
• Thought Provoking: Able to encourage others to think deeply about a subject.
• Team Player: Works well as part of a group.
• Dedicated: Committed to a task or purpose with loyalty and integrity.

Equal Opportunity Employer
This employer is committed to notifying all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.