Guest Service Agent

Commonwealth Hotels; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Guest Service Agent to join their team at a prime location near the airport. This role offers a unique opportunity to interact with diverse travelers, providing exceptional service and ensuring a seamless experience from check-in to check-out. With a commitment to employee satisfaction, the company provides extensive training, career growth opportunities, and a range of benefits, including competitive pay and travel discounts. If you are passionate about hospitality and eager to make a difference, this position is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Same Day Pay

Flexible Spending Accounts

Vacation Days

Personal Days

Holiday Pay

Employee Assistance Program

Qualifications

• Experience in customer-facing roles preferred.
• Familiarity with reservation or PMS systems.

Responsibilities

• Assist guests with check-in and check-out, ensuring a welcoming experience.
• Manage reservations and respond to guest inquiries promptly.

Skills

Customer Service

Communication Skills

Conflict Resolution

Multitasking

Education

High School Diploma

Tools

Property Management Systems (PMS)

Job description

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Join Residence Inn Louisville Airport!

Residence Inn Louisville Airport is seeking a Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us
The Residence Inn Louisville Airport offers a rewarding experience with numerous benefits. Its prime location near Louisville International Airport makes it popular among travelers, providing a dynamic work environment. As part of Marriott and Commonwealth Hotels, employees have access to extensive training, career growth, and benefits like competitive pay, travel discounts, healthcare, and retirement plans. The hotel's extended-stay concept fosters a welcoming atmosphere, helping staff build meaningful guest relationships.

Why This Role?
Working as a Guest Service Agent, Front Desk Clerk, or Front Desk Agent offers a chance to deliver exceptional service, ensuring guests have a seamless experience from check-in to check-out. Its location near the airport allows interaction with diverse travelers, helping develop communication and problem-solving skills.

What’s In It for You?
Benefits: Medical, Dental, Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, flexible spending accounts
Time Off: Vacation, Personal Days, Holidays
Discounts: Hotel, food, beverage savings
Growth: Online courses, Commonwealth University
Additional Support: Employee Assistance, jury duty, holidays, bereavement, and more

Key Responsibilities:

• Assist guests with check-in and check-out, ensuring a welcoming experience.
• Manage reservations, cancellations, and updates accurately.
• Respond promptly to guest inquiries, complaints, and requests.
• Process payments and refunds accurately.
• Coordinate with hotel departments to meet guest needs.
• Provide information on hotel services and local attractions.
• Resolve guest concerns effectively, escalating when necessary.
• Maintain accurate records in the property management system.
• Upsell rooms and promote hotel amenities.
• Follow safety protocols to ensure security.

Candidate Requirements:

• Experience in customer-facing roles preferred.
• Familiarity with reservation or PMS systems.
• Strong verbal and written communication skills.
• Ability to handle conflicts calmly.
• Multitasking experience in busy environments.
• Flexibility to work weekends and holidays.

Why Choose Commonwealth Hotels?
Founded in 1986, known for guest and employee satisfaction, market premiums, and ROI. Committed to a positive culture where great people achieve extraordinary results.

Explore Our Hotel: https://www.marriott.com/en-us/hotels/sdfra-residence-inn-louisville-airport/overview/

We value diversity and are an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Louisville, Kentucky! Apply today!