Guest Service Agent

Peachtree Group Hospitality Management; Romulus (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Associate to enhance guest experiences. This role focuses on providing exceptional customer service by managing check-ins and check-outs, processing payments, and addressing guest inquiries with professionalism. The ideal candidate will thrive in a fast-paced environment, ensuring that every guest feels valued and satisfied. With a commitment to quality and a supportive work culture, this position offers a chance to grow within a company that prioritizes employee well-being and development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Ability to handle payments and manage reservations effectively.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Assist guests with reservations and special requests.

Skills

Customer Service

Payment Processing

Reservation Management

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Job Details

Description

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction. The successful candidate will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.