Guest Service Agent

Peachtree Group; Livonia (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Agent to join their team. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while providing exceptional customer service. Your ability to anticipate guest needs and exceed expectations will be crucial in maintaining high standards of quality and satisfaction. The company offers a comprehensive benefits package, including medical, dental, and vision insurance, alongside a generous 401(k) retirement match. Join a supportive environment that values work-life balance with paid holidays and time off, making this a fantastic opportunity for those passionate about hospitality.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in customer service roles with a focus on guest satisfaction.
• Ability to handle billing and payment processing efficiently.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and address their requests promptly.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.