Guest Service Agent

AC Hotel Austin Hill Country; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Employee Fund

Job summary

Peachtree Group in Austin seeks a Guest Service Agent who will greet guests, manage check-ins and check-outs, and assist with reservations with warmth and professionalism.

You will verify billing, secure payments, and respond quickly to requests while upholding brand standards to ensure guest satisfaction.

This role offers comprehensive benefits, a collaborative team, and opportunities to deliver exceptional service in a dynamic hospitality setting.

Responsibilities

• Process check-ins and check-outs with accuracy and courtesy.
• Secure payments and verify billing details.
• Assist guests with reservations and requests in a timely manner.

Job description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.