Guest Service Agent

ARK; Davenport (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

ARK is seeking a friendly hotel front desk agent in Davenport, FL to welcome guests, manage their accounts, and ensure a seamless stay. You’ll handle reservations, check-ins, and check-outs with accuracy and courtesy.

You will coordinate with housekeeping, field guest inquiries, and process payments while maintaining guest information. The role requires basic MS Office skills and experience with reservation systems.

Qualifications

• Must have high school diploma or GED.
• Experience in hospitality and front desk preferred.
• Strong customer service and communication skills.

Responsibilities

• Welcome guests and assist with check-in and check-out.
• Coordinate with housekeeping to ensure rooms are ready.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain accurate guest information and records.
• Answer calls and assist with reservations and rates.

Skills

Microsoft Office

Reservation systems

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Compensation

$16 hourly

Qualifications

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations

Responsibilities

• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests